Registration, Security, and Event Details

Registration, Security, and Event Details

Fan Festival draws near and the excitement is building! Please review the information below to ensure you are ready to join the celebration with your fellow Warriors of Light!

Registration

The event will be held at the Anaheim Convention Center, located at 800 West Katella Avenue in Anaheim, California. The convention center sits along Katella Avenue, across from the Disneyland Resort.

Registration will be in Hall E, which is in the lower level of the convention center directly underneath Hall D. Clear wayfinding signage will be present throughout the indoor lobby and outdoor concourse to assist you as you proceed toward Registration.

Event Credentials: Wristbands

Once you register you will be given a wristband so staff can identify you as an attendee. The wristband must be worn for the duration of the event. Anyone not wearing one in a wristband-required area (Hall C, D, or E) will be asked to leave the venue.

The wristband should be worn snugly but not removable. If your wristband appears loose enough to slip off your hand, you will be asked to tighten it. Don't overtighten the wristband to the point of discomfort, as the wristband cannot be loosened. Should you have any issues, please visit the Registration area, and inform staff that your wristband needs to be removed and replaced. Lost or misplaced wristbands will not be replaced.

Registration & Event Hours (PDT)

Thursday, April 23 | Registration: 11:00 a.m. to 8:00 p.m.

Friday, April 24 | Registration: 7:00 a.m. to 6:00 p.m. / Event: 9:00 a.m. to 8:00 p.m.

Saturday, April 25 | Registration: 9:00 a.m. to 4:00 p.m. / Event: 9:00 a.m. to 8:00 p.m.

What to Bring for Registration

Bring your ticket confirmation QR code (printed or on a mobile device) and a valid government-issued photo ID (such as a state driver’s license, ID card, passport, etc.).

Each ticket has a unique QR code (two unique QR codes on orders with two tickets). Attendees can view individual ticket QR codes using the View Tickets button found in their receipt email. Please have your ID ready to be verified alongside your ticket QR code that displays your name when stepping up to the counter.

You must have a QR code to check in. Names are checked against orders and the QR code is required. Names (character or real) will not be displayed publicly.

All tickets must be scanned in and picked up using one of the following methods:

Single Ticket

If picking up a single ticket on an order that has no other tickets, you simply need to show the QR code of your order (or ticket) and ID to the Registration staff to receive your wristband and goody bag.

Orders with Two Tickets

If your ticket is part of an order that contains two tickets, then both tickets may be picked up individually or together by either named individual on the ticket. Attendees can decide if they each want to check-in individually or have one person check-in both tickets at once. After a ticket has been scanned in, it cannot be scanned in again, so be sure to discuss it ahead of time.

Outside Item Permissions & Restrictions

Security screening will be in place at designated entrances to ensure a safe experience for everyone. To help keep security lines moving, attendees should review the lists below regarding the types of items that are permitted or prohibited. The lists are non-exhaustive and staff may need to make adjustments for safety and operations.

Bag Policy

Bags may be subject to inspection and screening before entry into the event and any time while inside the event. Bag sizes should be no larger than around the size of a standard backpack.

Permitted

  • Empty plastic reusable bottles or empty insulated bottles. These can be filled at water bottle refill stations located throughout the venue.

  • Food or drinks specifically intended for medical or dietary needs.

  • Trained guide, signal, or service animals.

  • Wheelchairs, scooters, walkers, canes or other ADA-accessible transportation.

  • Cosplay props that have been checked and peace bonded by security staff.

  • Prescription medication that has been legally obtained and is used as directed or over-the-counter medication used at the recommended manufacturer dosage level.

Prohibited

  • The Anaheim Convention Center prohibits outside food and drink, including sealed water bottles. (See exceptions in Permitted section.)

  • Pets or emotional support animals.

  • Any type of functional weapons, such as firearms, knives, bows/crossbows, etc.

  • Strollers, luggage, carts, roller skates, skateboards, or rolling bags with wheels.

  • Selfie sticks, folding chairs, drones/UAVs, laser pointers, flashlights, tripods, metallic/Mylar balloons.

  • Smoking and vaping are prohibited in the Anaheim Convention Center, including the courtyards between the exhibit halls.

  • Illegal substances or drugs of any kind.

  • Sharp, hazardous, flammable, glass, or explosive materials.

  • Any activity prohibited by law or prohibited by event facilities.

Security Screening

All attendees must consent to security screening before entering event halls. Bags and personal belongings may be searched prior to entry. We recommend leaving bags at home or in your hotel room whenever possible to speed up entry.

Accommodations for Attendees with Disabilities

We are committed to supporting attendees who may need special accommodations to safely navigate and enjoy the show. In addition to the attendee wristband, attendees who need special accommodations will be provided with an additional wristband which must also be worn at all times.

This additional wristband will allow attendees wearing them to use separate lines: entering the venue, participating in event activities and photo spots, and purchasing merchandise. The additional wristband will also allow wearers to make use of designated seating for the main and secondary viewing stages.

Whether you already discussed your need for ADA credentials with our partner before the show, or you wish to review your needs for ADA credentials on-site, please visit the ADA counter in the Registration area to acquire your additional wristband. Clear wayfinding signs will be posted throughout the indoor lobby and outdoor concourse.

Quiet Room

A low stimulus area for guests who need a calm environment and a break from the excitement of the show floor. Located outside the entrance to Hall E, this is a safe space intended for short-term use to rest and recharge before rejoining the event. We ask everyone to respect the space and their fellow attendees in keeping this room calm, quiet and restorative and not using this as a meeting area.

Additionally, a separate space will be available on the show floor for those seeking to quickly take a break and decompress for a moment. However, it is not intended to fulfill the same needs as the quiet room.

Cosplay Repair Area

A cosplay repair area featuring various supplies for minor adjustments or quick fixes will be in the northwest area of Hall D. There will also be private areas for cosplayers to make minor adjustments not in public view. This space is not intended for extensive adjustments, repairs or changing in/out of cosplay. If you have more substantial needs, you should plan to return to your hotel room or another off-site location.

Concessions & Food Trucks

The halls will feature a variety of food carts and concession locations that offer delectable delights, from savory treats to refreshing libations, fueling adventurers with sustenance for their journey ahead. Additionally, the Grand Plaza outside of the Convention Center will have a number of food trucks arrive once the event is underway!

Parking / Ride Share

The Anaheim Convention Center features several parking locations around the main halls. Parking is available in these lots for $25/day (no overnight parking). Ride share areas are also located near Hall D and the grand plaza. Note that parking staff may redirect attendees to other lots/locations (such as Toy Story lot) should they reach capacity. Click here to view the map provided by the Anaheim Convention Center to review these locations.

Coat Check / Personal Storage

There will not be an on-site coat check or personal storage service at the event.

Lost & Found

During the event, any items that are lost and turned into event staff will be transferred to the Event Information desk in Hall D. If you misplace an item, visit the Event Information desk and check with staff. After the event, any remaining items will be transferred to Anaheim Convention Center Guest Services. Visit the Lost & Found at the Guest Services desk in the Administration office. For inquiries, call 714-765-8950.

Age Restriction

You must be 13 years of age or older to receive a wristband. Children under the age of 13 are permitted to attend the event without a wristband, but they must always be accompanied by an adult wearing a wristband. Those without a wristband are ineligible to receive a goody bag or participate in show floor activities (mini-games, event activities, etc.).

Conduct & Enforcement

Attendees who violate event rules or disrupt operations will be asked to leave the premises. Square Enix reserves the right to refuse entry or remove attendees from the event at its sole discretion.

In Closing

We're all here to have a great time and celebrate our love of FFXIV—please be respectful and courteous to others. If you need help at any time, please reach out to event staff who will do their best to help! If there are any points you would like to confirm or questions you have, please visit the FAQ and contact us! We'll see you at the show!